The true north for your CXM success

CXM COMPASS

Choose a Salesforce or Braze help desk plan built for you, with expert guidance, faster resolution, reliable support, and hands-on help when you need it most. CXM Compass has it all. Maximize your CX efforts.

Real Answers
From Real People

Are you optimizing your Salesforce or Braze setup or need day-to-day expert support?

Our experienced consultants are your guides in analyzing problems, identifying root causes, and launching your campaign fast. CXM Compass helps you resolve issues, import and script fails as well as email and flow errors. In other words, no AI chatbot support, just real answers from real people. Make sure you’re getting the most out of your Salesforce or Braze setup.

Plans at a Glance

Every business moves differently.
Explore our CXM Compass plans to find your best route forward.

Essential

Every great journey begins with strong, essential support.

€2500

/month

Hands-on support
Advisory support**
Architecture review session
3 resolutions* per month
1 priority response
1 business day response time

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Architecture review session on demand
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
One priority response within 1 hour, 95 EUR per incident

Braze

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 workspace
Additional workspace for 500 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 sandbox business unit
Additional business unit for 500 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Advisory** and hands-on support on demand

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Accelerate

Unlock more resolutions and accelerate your way to success.

3870

€3500

/month

Hands-on support
Advisory support**
Architecture review session
5 resolutions* per month
2 priority responses
4 hours response time during a CET working day

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Architecture review 2-hour workshop every 3 months
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
Two priority responses within 1 hour, 80 EUR per incident

Braze

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 workspace
Additional workspace for 300 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 sandbox business unit
Additional business unit 300 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Unlimited advisory support**
5 resolutions* per month / extra requests are quoted individually

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Elevate

Customize and elevate your entire journey.

Custom

Essential

Every great journey begins with strong, essential support.

€2600

/month

Hands-on support
Advisory support**
Architecture review session
3 resolutions* per month
1 priority response
1 business day response time

View All Features & Compare

Architecture review session on demand
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
One priority response within 1 hour, 95 EUR per incident

Braze

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 workspace
Additional workspace for 500 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 sandbox business unit
Additional business unit for 500 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Advisory** and hands-on support on demand

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Accelerate

Unlock more resolutions and accelerate your way to success.

4085

€3700

/month

Hands-on support
Advisory support**
Architecture review session
5 resolutions* per month
2 priority responses
4 hours response time during a CET working day

View All Features & Compare

Architecture review 2-hour workshop every 3 months
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
Two priority responses within 1 hour, 80 EUR per incident

Braze

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 workspace
Additional workspace for 300 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 sandbox business unit
Additional business unit 300 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Unlimited advisory support**
5 resolutions* per month / extra requests are quoted individually

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Elevate

Customize and elevate your entire journey.

Custom

Essential

Every great journey begins with strong, essential support.

€2800

/month

Hands-on support
Advisory support**
Architecture review session
3 resolutions* per month
1 priority response
1 business day response time

View All Features & Compare

Architecture review session on demand
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
One priority response within 1 hour, 95 EUR per incident

Braze

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 workspace
Additional workspace for 500 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually
1 production + 1 sandbox business unit
Additional business unit for 500 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
3 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Advisory** and hands-on support on demand

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Accelerate

Unlock more resolutions and accelerate your way to success.

4300

€3900

/month

Hands-on support
Advisory support**
Architecture review session
5 resolutions* per month
2 priority responses
4 hours response time during a CET working day

View All Features & Compare

Architecture review 2-hour workshop every 3 months
One 2-hour Q&A workshop every 3 months
600 EUR one-time onboarding fee
Two priority responses within 1 hour, 80 EUR per incident

Braze

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 workspace
Additional workspace for 300 EUR / month

Salesforce Marketing Cloud Engagement

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually
2 production + 1 sandbox business unit
Additional business unit 300 EUR / month

Marketing Cloud Account Engagement (Pardot)

Unlimited advisory support**
5 resolutions* included / extra requests are quoted individually

Salesforce Sales / Service Cloud

Unlimited advisory support**
5 resolutions* per month / extra requests are quoted individually

Marketing Cloud Personalization

Advisory** and hands-on support on demand

Elevate

Customize and elevate your entire journey.

Custom

* Resolution

A completed, outcome-based piece of hands-on support, delivered based on specific requirements submitted by the client.

Examples include fixing an automation error, debugging AMPScript, flow or Apex code, or configuring a journey. In conclusion, each resolution includes analysis, implementation, and testing to ensure the issue or task is fully addressed.

Furthermore, larger or more complex requests may be split into multiple resolutions.

** Advisory Support

Hands-off support that includes reviewing your instance and providing practical guidance. For example, reviewing queries, identifying issues, or advising on how to set up campaigns, without making changes on your behalf.

In short, it’s ideal for when you need a second pair of eyes and a knowledgeable professional by your side, a quick review, or help understanding what’s going wrong.

Case Study

How PHH Group Migrated 4 Brands to Braze in 8 Weeks and Cut Campaign Production Time by 70%

See how LeverUP helped PHH Group migrate 4 e-commerce brands to Braze in 8 weeks – cutting campaign production time 70% and lifting CRM-driven GMV 15%.

Blog

10 Myths About Migration to Marketing Cloud Next from Marketing Cloud Engagement

Planning a migration to Marketing Cloud Next? Explore 10 common myths about moving from Marketing Cloud Engagement and learn what really matters when it comes to data, automation, consent, and strategy.

Blog

How to Turn Guest Stays into Loyalty with Braze

Learn how Braze helps hospitality brands overcome 5 critical customer engagement challenges – from fragmented guest data to multi-market scaling – and turn guest stays into lasting loyalty.

Renars Neimanis Head of Development at BITE

“LeverUP’s expertise proved invaluable in revolutionizing our online presence.”

Paul Skerra Teamlead Project and Process Management at Interwetten

“LeverUP not only took the time to understand our business model, but went the extra mile and gave us tips on how to use Interaction Studio for specific needs. The cooperation was more than professional.”