About the role
We are looking for a CX Consultant to join our growing team of customer experience professionals. In this role, you will work closely with brands to plan, execute, and optimize personalized, cross-channel customer engagement strategies using Salesforce Marketing Cloud.
You will help clients bring their customer engagement strategies to life, ensuring campaigns are not only technically sound, but also aligned with business goals, while collaborating with different teams including strategy, data, product, and design.
This role is suitable for consultants at different seniority levels who have hands-on experience with Salesforce Marketing Cloud, a strong interest in lifecycle marketing, and familiarity with Salesforce Core and Data 360, as well as a willingness to learn and transition to Marketing Cloud Next.
What will you do?
- Design and implement omnichannel campaigns
- Build, optimize, and maintain customer journeys using SF Marketing Cloud and/or MC Next
- Work with the client to understand business objectives and translate them into effective customer lifecycle strategies
- Analyze campaign performance and provide recommendations for improvement
- Support platform integrations and configurations
- Document solutions, processes, and best practices for both clients and internal teams
- Support segmentation and audience targeting strategies to ensure the right message reaches the right customer
- Test and QA campaigns and journeys prior to launch to ensure accuracy
- Present campaign results, insights, and recommendations directly to the client
- Stay up to date with CXM, CRM, and MarTech trends to continuously improve client outcomes
What are we looking for?
- Hands-on experience with Salesforce Marketing Cloud and/or MC Next
- Knowledge of the Data360 data model, which integrates closely with MC Next, is a plus
- Understanding of CXM / CRM concepts, customer data models, and lifecycle marketing
- Experience with personalization and dynamic content (AMPscript, SQL)
- Ability to analyze campaign performance and customer behavior
- Solid understanding of key CRM metrics (engagement, retention, conversion)
- Comfortable working directly with clients and managing multiple initiatives in parallel
- Proactive, curious, and eager to grow expertise across CXM and CRM technologies
- Strong communication skills in English (written and spoken)
- Experience in pre-sales activities (scoping, estimations, pitching) is a plus, but not mandatory
What do we offer?
- Work on impactful CX projects with top-tier clients
- A collaborative and supportive environment with room to shape solutions and approaches
- Opportunities for professional growth and continuous learning
- Competitive salary and benefits package (e.g. Moontop App, paid parking)
- Hybrid working model (Zagreb) or fully remote outside Croatia
Feel free to apply with your CV in English.
Candidates will be evaluated upon application and contacted if they pass the initial screening.
